Terms of Service
Last Updated: November 2025
Acceptance of Terms
By accessing and using the services of JJKE Travel & Tours ("we," "us," or "our"), including our website www.jjkeairways.com, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.
Services Provided
JJKE Travel & Tours offers a range of travel-related services, including but not limited to:
Tour Packages: Customized and pre-arranged tour packages to various destinations worldwide.
Visa Assistance: Support and guidance in obtaining travel visas for international destinations.
Flight Bookings: Airline ticket reservations and booking services for domestic and international travel.
Hotel Accommodations: Reservation services for hotels and other lodging facilities.
Currency Exchange: Currency exchange services for travelers requiring foreign currency.
Travel Insurance: Travel insurance options to protect you during your journeys.
Passport Services: Assistance with passport applications and renewals.
Booking and Payment
Booking Confirmation: All bookings are subject to availability and confirmation. We will notify you once your booking is confirmed.
Payment Terms: Full or partial payment may be required at the time of booking. Payment methods accepted include credit cards, debit cards, bank transfers, and other specified payment options.
Pricing: All prices are listed in the applicable currency and are subject to change without notice. We strive to provide accurate pricing, but errors may occur.
Payment Security: We do not store payment information on our servers. All payment transactions are processed through secure third-party payment gateways.
Cancellation and Refund Policy
Cancellation by Customer: Cancellations must be made in writing via email or through our website. Cancellation fees may apply depending on the timing of the cancellation and the specific terms of your booking.
Refund Processing: Refunds, if applicable, will be processed within 14-30 business days from the date of cancellation approval. Refund amounts are subject to deductions for cancellation fees and non-refundable charges.
Cancellation by JJKE Travel & Tours: We reserve the right to cancel bookings in cases of force majeure, insufficient bookings, or other unforeseen circumstances. In such cases, we will offer alternative arrangements or a full refund.
No-Show Policy: Failure to show up for a confirmed booking without prior cancellation will result in forfeiture of all payments made.
Travel Documents
Customer Responsibility: You are responsible for ensuring that you have valid travel documents, including passports, visas, and any required health certificates.
Visa Assistance: While we provide visa assistance services, the approval of visas is at the discretion of the respective embassy or consulate. We are not responsible for visa denials.
Document Accuracy: You must provide accurate and complete information for all travel documents. Any errors or omissions may result in delays or denial of services.
Liability and Responsibilities
Service Providers: We act as an intermediary between you and third-party service providers (airlines, hotels, tour operators, etc.). We are not liable for any acts, errors, omissions, or negligence of these providers.
Travel Risks: Travel involves inherent risks, including but not limited to health issues, accidents, natural disasters, and political instability. You acknowledge these risks and agree to hold us harmless.
Personal Belongings: We are not responsible for loss, theft, or damage to your personal belongings during your travels.
Health and Safety: You are responsible for ensuring that you are physically and mentally fit to travel. We recommend consulting a healthcare professional before embarking on your journey.
Insurance: We strongly recommend purchasing comprehensive travel insurance to cover medical emergencies, trip cancellations, and other unforeseen events.
Customer Conduct
Respectful Behavior: You agree to conduct yourself in a respectful and lawful manner when using our services and interacting with our staff, partners, and other customers.
Prohibited Activities: You may not use our services for any illegal or unauthorized purposes, including but not limited to fraud, harassment, or distribution of harmful content.
Compliance with Laws: You must comply with all applicable local, national, and international laws during your travels.
Intellectual Property
Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of JJKE Travel & Tours or its licensors and is protected by intellectual property laws.
Use Restrictions: You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.
Trademarks: All trademarks, service marks, and trade names used on our website are the property of their respective owners.
Limitation of Liability
To the fullest extent permitted by law, JJKE Travel & Tours shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability for any claims shall not exceed the amount you paid for the specific service giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless JJKE Travel & Tours, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of our services, your violation of these Terms of Service, or your violation of any rights of third parties.
Dispute Resolution
Governing Law: These Terms of Service are governed by and construed in accordance with the laws of the Republic of the Philippines.
Jurisdiction: Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Tuguegarao City, Cagayan, Philippines.
Mediation and Arbitration: We encourage resolving disputes through mediation or arbitration before pursuing litigation.
Force Majeure
We shall not be held liable for any failure or delay in performing our obligations under these Terms of Service due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, pandemics, or technical failures.
Severability
If any provision of these Terms of Service is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page with an updated revision date. Your continued use of our services after such changes constitutes your acceptance of the new terms.
Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
JJKE Airways Travel & Tours
12 Mabini St, Tuguegarao City, Cagayan 3500, Philippines
jjkeairways@gmail.com
+639452464134